Do not trust them to repair your Apple product!!! Phone taken in for battery replacement with tiniest chip in bottom of screen to which they advised could crack further, accepted that. Got phone back & screen totally blank! Unable to power on! They retained phone & said would speak to Apple next day & contact me. Did not call so contacted them to be told nothing can be done as out of warranty but full screen replacement would fix it. The chip in the corner caused it!!!! Contacted Customer services at HO & assured (Nick Constable) would sort out problem in 24-48 hrs. No contact after 48hrs so called them. Not their fault (Mel) its in the t&c we signed that we knew of possible damage!!! We were told screen could crack! NOT that screen no longer work!!! WASHED THEIR HANDS OF SITUATION! Wanted to speak to supervisor told she would call me next day!! AGAIN no contact!!! Ended going to Apple who confirmed that chip would not have caused screen malfunction & that there was no need for them to have FACTORY RESET the phone. So grateful Apple sorted out situation without charge!! Stormfront cowboys!!!
I had a problem, not with my MacBook, but with one of the apps that stored and read all my customer data. The manufacturers of the app I was using, had not updated itself to be compatible with the new Mac updates. Not knowing what to do, and desperately needing to access the information, for business- I made a quick call to Stormfront, as I bought the Mac from them, some years ago. I requested an appointment with an Apple expert , booked it at a convenient time for me, and received a reminder text just before. An expert called Olly helped to identify me as the owner of the MacBook, and within an hour of trying various ways to read the data, he had sorted my problem. I didnt have to wait long to be greeted, or dealt with. Whilst I was waiting I was quite happy, just listening to the music they had playing in there, and looking out of the big window onto the high street. I didnt feel silly having to ask for help, as I was treated politely and with respect. At the end of it, I felt I had been rescued, and I will definitely go there in future, for all my Apple needs- I think we are lucky to have their service locally.
Very friendly staff and really quick service. They've been super helpful with my iPhone warranty and Matt was great today, the new screen protector is just what I wanted. Thanks!
Olly was really helpful and knowledgable and finally managed to sort an issue I've had for ages with my laptop. Really friendly and efficient.
Great friendly customer service & advice from Steve when popping in for general advice with regards to changing to Apple/Mac computer system.Sep 18_ Computer now purchased -absolutely top class service esp. from Ben, all questions answered, good sound practical advice, no hard sell, even a follow up call to ensure everything okay later on the day of purchase. All of the staff in store were helpful & friendly, customer service as it should be.
Stormfront (Maidstone) is a UK Electronics Store based in Maidstone, South East England. Stormfront (Maidstone) is located at 17 Fremlin Walk, Maidstone ME14 1QG, UK.
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