Had a very good service from them this morning
Do not hire a car/van from this company, the hire car broke down on me but I had absolutely no contact numbers IN THE CAR to ring and was left on the M2 in a Saturday night with 2 small children in the car. I managed to Google and get a number of sorts but they would not help me - finally took a chance with AA who kindly managed to get my car to a garage. Europcar website is as much use as a chocolate donkey by a fire and absolutely no use if you break down- BE WARNED, DO NOT USE THIS COMOANY
Atrocious service. Stay away.Tried to hire a van, and on collection they gave me a smaller one than we'd asked for and said it was because I might be a terrorist.Then they said we could have a larger van if we registered as a company. Nobody there was able to register us as such, so they gave us a phone number. The person on the phone said to go and register in the office. We tried that and the woman was rude and unhelpful.She's actively turning business away in the rudest way possible. It's unfathomable how she still has a job and they still have a business.Enterprise in Gravesend have been much more pleasant and helpful.
I've regularly used Europcar for no other reason than convenienceThe first car I hired I had the foresight to photograph the car externally - When I returned the car they tried to charge me for the damage to a tire that was clearly damaged before (photo attached) There were separate issue where the branch manager wouldn't return calls and others wouldn't responded to emails I have issues with deposits being returned (2 deposits took over a month to return!) Most recently I received a parking fine. My fault and that was paid in Aug (no issues as I accept responsibility) however 3 months later they've written to me saying the fine has doubled and they are charging a 50 admin fee. I immediately wrote to them forwarding the receipt from the parking authority showing it was paid in full. However again they continue to ignore correspondence Possibly the most frustrating company I deal with----------------------------------------------------------------------------------------------------UPDATE BASED UPON THE RESPONSE BELOW: THE IRONY OF THIS IS THEY'VE ASKED ME TO EMAIL THE ADDRESS I'VE ALREADY EMAILED TWICE YET THEY'VE IGNORED THOSE EMAILS! IF THEY JUST CLEARED THEIR INBOX THEY'D ALREADY HAVE WHAT THEY'RE ASKING FOR
Returned hire car over a week ago and raised a query over amount debited from my account for the period of the car rental - I had calculated a lesser amount. I was assured that Carol, who I was told was the manager would call me on her return to the office the next day. No call received. To add insult to injury my account has been debited on 22/10/18 with a further amount! I was advised that on returning the car, there was no further amounts outstanding. Due to a technical error on their computer, Phillip advised me that he could not close the account but not to worry as account clear and car returned. Nothing further to pay. I also requested a full invoice for payments made for my accounting purposes which has not been received either. I am absolutely disgusted that instead of calling me to discuss an over payment, my account has been debited again with absolutely no explanation or warning that this would happen!!!! Or explanation as to why my account has been debited when I had raised a query regarding an over payment that I believed I had made. The lack of customer service in not returning my call is also a disgrace. I have also still not received an invoice as requested at the time of returning the car when payment was made in full. I will not use Europcar again and will use other forms of social media if this remains unresolved.
Europcar Maidstone is a UK Car Rental based in Maidstone, South East England. Europcar Maidstone is located at Clarke House, St Peter's St, Maidstone ME16 0SN, UK.
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