Not great, well, not even adequate, told one hour on phone, one and a half when I arrived and took over two. Double check before deciding to wait as there is no where to go. No attempt at customer service, grudging responses to enquiries and avoidance of engagement. Awful. (service centre)
Unfortunate experience above all else - however the showroom greeters are friendly and eager to make sure the initial experience is of a high standard.Sadly this is where the positives stop.I was in the market for a new vehicle and was highly interested in an Insignia Grand Sport of which one meeting my expectations was available and the typical sales patter flowed.However after receiving a totally derisory offer for my current vehicle (explained as 'No point us doing anything with it, we'll just send it to auction) coupled with a slightly newer version of mine with a lower spec being on the forecourt at three times the amount offered for mine.After requests for me to also pay for the next service, front brakes and MOT which are due in the next month it is understandable that I was massively taken aback by such a requests for a car that was going to auction anyway!!!This is the point where the conversation became strained and bordering on the aggressive - and as a company director as soon as this occurs my interest disappears. This is a great shame as the vehicle was a great fit for us.After being informed on more than one occasion that this vehicle would be gone by the end of the day (and the details of another interested party being disclosed to me) I was shocked to see this same vehicle still available for sale but at a different dealer.Perhaps a member of management can reach out to me to discuss these issues.*UPDATED*
I found F G Barnes very professional and helpful. thank you very much for helping me and fixing my car. very nice team
This company is rubbish at the maidstone branch. My car has been with them a week now . Still no phone calls back from them. They say they will ring you back but never do. I didnt expect them to drop everything for me because my car broke down but a week gone by now and no calls from them. They seem to fob you off all the time. I bout my mg brand new from them which is now out of warranty. Bad costomer after care.this will be the last time i take it there.
I went in to test drive a car I liked, after driving it I wasnt sure if it really is for me, I explained the guy who served me that I am not sure and that I will get back to him tomorrow, For an hour he was pushing me to at least pay a deposit of 250 which is fully refundable, I tried arguing that I will let him know tomorrow, but he didnt give up so I decided to pay it, He advise me that all I need to do is send him an email, if I decide not to go ahead he will refund me. Next day I sent him an email saying that I dont want to go ahead and that he should refund me, He then told me that I have to come in with the same card I paid with, I explained him that I live almost 2 hours away but he didnt want to hear, I called him, the same nice person a day before became the most agrasive man on the phone, I spoke to the manager etc, I never got the 250 backSO BE CAREFULL BEFORE YOU DROP A PENNY IN TO THIS COMPANY
F G Barnes Vauxhall Maidstone is a UK Car Dealer based in Maidstone, South East England. F G Barnes Vauxhall Maidstone is located at Bircholt Rd, Maidstone ME15 9YF, UK.
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