Ill start by saying we got our dream home, so in no way is this review written because of the bitterness of losing a property. My all round experience with Ward and Partners Maidstone was extremely poor. Yes, they managed to secure a competitive price for our house, they found comitted buyers, but past that point it was very poor. They signed up our buyers to their in house mortgage broker, MMD. From the point of our buyers offer being accepted to an actual mortgage offer being produced was nearly 2 1/2 months! This was due to errors on the keying of the application. In addition to this, Dan from the branch seemed to be more pre-occupied in talking down the rival estate agents in Maidstone, than focusing on keeping us in the picture. The one saving grace in all of this was Mark, he took over our case towards the end, when we were starting to think all was lost. The work he did in the remaining 3 weeks, in my opinion, saved our purchase and I thank him for that. So if you are unlucky enough to find yourself with Ward and Partners, make sure You deal with Mark.
Terrible service from Ward in Maidstone.First property to view they never showed up, took forever to get through for them to tell me there is nothing they can do they are too busy - I missed out on that property.Second property tried booking a viewing to be told the house was sold but after seeing it still online as for sale two weeks later I called again to find it hadn't actually been sold when first called but they had taken an offer a week later, that could have been me - another property I missed.Third property, email a booking request through Rightmove, get a call to say I cannot view in the week as they are already showing people round Saturday and want to do viewings in one go, fine, so I rearrange my weekend to get over there call them back to confirm and they will call me back, guess what no call, try calling at 9am no answer, 9.10am no answer, 9.20am no answer I have had enough.If you do not want to sell houses, what on earth are you doing as a business, service is the worst I have ever come across and I will make sure everyone knows how bad you actually are.
Sarah Fowler at the Maidstone branch was excellent! Very professional and informative everytime. We have been recommended to ask for her and we would recommend everyone to her as well! Few friends have already used her services and were really happy! The best agent we have ever met!
Disgusting customer service, wasted our time. Booked in to see a property, had to call 3 times because we didnt receive confirmation email. Was told it was going ahead, rearranged our day to view the property. Called 1 hour before to check if it was going ahead only to be told by Branch Manager Erica that there was nothing in the diary and they cant get us in until a weeks time. Completely ridiculous, wasted our day & I feel sorry for the Landlord who probably thinks Wards are doing their best to let his property! No wonder its been on the market over 2 months with no interest!
What a nightmare! We asked them round to value our property and we decided to sell with someone else.Me and my wife have been hassled by a Tom who works there. I told him to never call me or my wife again and 3 weeks later he started to call my wife. They will not take no for an answer. I would hate to view a house they were selling, as I feel that even if I didnt want to buy it they would try and talk me into it. By the looks of other reviews there is little point in complaining to the management. They are just trying to boost their property stocks while the market is slow and as the market picks up they will then have a monopoly. They will promise you to sell your house at a higher price than anyone else and if they cant they will blame the market and you will end up losing in the end! They became SO desperate to have our property on their portfolio they agreed to charge me only 1% commission! I still told them to stop calling us as they started to become rude.
Wards Estate Agents - Maidstone is a UK Real Estate Agency based in Maidstone, South East England. Wards Estate Agents - Maidstone is located at 79 King St, Maidstone ME14 1BG, UK.
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